Return Policy

Effective Date: July 25, 2026

At The Outfitter Department Store, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 30 days of the date your order is delivered.

Return Eligibility

To qualify for a return, the item must meet the following requirements:

• The item is unused, unworn, and in its original condition.

• All original tags are still attached.

• The item is returned in its original packaging.

• A receipt, order confirmation, or other proof of purchase is provided.

Items that do not meet these conditions may not be eligible for a refund.

How to Request a Return

To request a return, please contact our customer support team at:

Email: frederickdunlap3199@gmail.com

After your request has been reviewed and approved, we will provide instructions for returning your item. Please do not send products back without first contacting us, as unauthorized returns cannot be accepted.

Return Address:

The Outfitter Department Store
21 Pike Drive
Pagosa Springs, CO 81147
United States

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us immediately so we can investigate the issue and arrange an appropriate solution.

Non-Returnable Items

For hygiene, safety, or customization reasons, certain products cannot be returned, including but not limited to:

• Perishable goods (such as food, flowers, or plants)

• Customized or personalized products

• Personal care and beauty products

• Hazardous materials

• Flammable liquids or gases

If you are unsure whether your purchase is eligible for return, please contact us before sending it back.

In addition, sale items and gift cards are not eligible for return or refund unless required by applicable law.

Exchanges

If you would like to exchange an item, we recommend returning the original product first.

Once your return has been approved and processed, you may place a new order for the replacement item. This is the fastest way to receive the product you want.

European Union Customers

Customers whose orders are delivered to countries within the European Union are entitled to a 14-day cooling-off period under applicable consumer protection laws.

You may cancel or return your order within 14 days after receiving it without providing any reason.

Returned products must be unused, unworn, include all original tags and packaging, and be accompanied by proof of purchase.

Refunds

After we receive your returned item, it will be inspected to confirm that it meets our return requirements.

Once your refund is approved, the refund will be issued to the original payment method used for the purchase within 10 business days.

Please note that your bank, credit card issuer, or payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at:

Email: frederickdunlap3199@gmail.com

Contact Information

The Outfitter Department Store

Company ID: 20101117909 (Colorado Domestic Profit Corporation)

Address:
21 Pike Drive
Pagosa Springs, CO 81147
United States

Email: frederickdunlap3199@gmail.com